Who We Are
Jade Academy is a trading name operating in England and Wales.
Business address: Ruislip, London, UK.
Contact: contact@jade.academy
This Privacy Policy explains how we collect, use, and protect your personal data when you use our website and purchase our products or services.
What Data We Collect
When you make a purchase or register interest on our website, we may collect:
- Name and email address — to process your order and send delivery/confirmation emails
- Billing address — required for payment processing and legal records
- Payment information — card details are processed securely by Stripe. Jade Academy never stores or has access to your card number, CVV, or full payment details
- Order history — products purchased, dates, and amounts
- IP address and browser data — collected automatically by WordPress and WooCommerce for security and fraud prevention
If you sign up for our email newsletter or waitlist, we collect your email address and, optionally, your name.
How We Use Your Data
- To process and fulfil your order (delivering digital downloads, confirming course enrolment)
- To send order confirmation and download emails
- To respond to your enquiries
- To send exam alerts, new paper announcements, and revision tips — only if you have subscribed
- To comply with legal obligations (e.g. keeping financial records)
We do not sell, rent, or share your personal data with third parties for marketing purposes.
Legal Basis for Processing
Under UK GDPR, we process your data on the following legal grounds:
- Contractual necessity — to process your order and deliver your purchase
- Legitimate interests — to prevent fraud and maintain site security
- Consent — for email marketing communications (you can withdraw at any time)
- Legal obligation — to maintain financial and transaction records
Data Storage and Processors
Your data is stored and processed using the following services:
- WordPress & WooCommerce — our website platform, storing orders and customer records on our hosting server
- Stripe — payment processing. Stripe is PCI-DSS compliant. View Stripe's privacy policy at stripe.com/gb/privacy
- Hostinger — our hosting provider, with servers located in the European Union
- Newsletter subscriptions — email addresses are stored securely on our own server and used only to send exam alerts and revision tips to subscribers who have opted in
We retain order records for 7 years to comply with UK tax and accounting obligations. Newsletter subscriber data is retained until you unsubscribe.
Cookies
Our website uses the following cookies:
- WooCommerce session cookies — to maintain your shopping cart and session. These expire when you close your browser or within a short period
- WordPress login cookies — if you have a customer account and log in
- Stripe cookies — used during the checkout process for fraud prevention
We do not currently use Google Analytics or advertising cookies. If we introduce analytics in future, this policy will be updated and you will be notified.
Your Rights Under UK GDPR
You have the following rights regarding your personal data:
- Right of access — request a copy of the data we hold about you
- Right to rectification — ask us to correct inaccurate data
- Right to erasure — request deletion of your data (subject to legal retention obligations)
- Right to data portability — receive your data in a machine-readable format
- Right to object — object to processing based on legitimate interests
- Right to withdraw consent — unsubscribe from marketing emails at any time using the unsubscribe link in any email
To exercise any of these rights, email us at contact@jade.academy.
We will respond within 30 days. You also have the right to lodge a complaint with the
Information Commissioner's Office (ICO) at ico.org.uk if you believe your data has been mishandled.
Third-Party Links
Our website may contain links to third-party websites (e.g. Google Meet, exam board sites). We are not responsible for the privacy practices of those sites and encourage you to review their own privacy policies.
Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date. Continued use of our website after changes constitutes acceptance of the updated policy.
Contact
For any privacy-related questions, contact us at:
contact@jade.academy
Jade Academy, Ruislip, London, UK